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Refund Policy

 

NON-REFUNDABLE & CANCELLATION POLICY AGREEMENT

Sojaru Corp LLP – Cybersecurity & IT / Software Services

This Non-Refundable & Cancellation Policy Agreement (“Agreement”) is entered into by and between Sojaru Corp LLP, a Limited Liability Partnership incorporated under the laws of India and engaged in the business of Cybersecurity Services, Software Development, Software Consultancy, Application & Website Development, Health-Tech, Ed-Tech, SaaS, VAPT, SOC Services and allied IT Services (hereinafter referred to as the “Company”)
AND
The Client / User availing services from the Company (hereinafter referred to as the “Client”).

This Agreement shall be read in conjunction with the Service Agreement / Proposal / Work Order executed between the parties.

This Agreement shall be governed by and interpreted in accordance with the laws of India.

 

1. CANCELLATION REQUESTS — STRICT 3-DAY LIMIT

Cancellation of services shall be considered only if a written request is made within THREE (3) DAYS from the date of:

a) Placing the official service order; or
b) Signing of the Service Agreement / Work Order,
whichever is earlier.

However, cancellation requests SHALL NOT be entertained if any of the following actions have occurred:

  • Any cybersecurity or technical work has commenced
  • Any developer, consultant, analyst or engineer has been assigned
  • Any audit, scanning, testing, design, analysis or coding has started
  • Any system, server, software or access has been configured
  • Any planning, research or roadmap work has begun

Once service execution is initiated, the contract becomes NON-CANCELLABLE AND NON-REFUNDABLE.

 

2. NON-REFUNDABLE NATURE OF SERVICES

All services provided by Sojaru Corp LLP are customised, intellectual, technical, research-based and resource-intensive, including but not limited to:

  • Cybersecurity audits, VAPT, SOC & monitoring
  • Software, website and application development
  • Health-Tech and Ed-Tech platforms
  • SaaS tools, APIs, automation & integrations
  • Consulting, advisory and threat modelling
  • Incident detection & response systems

Accordingly, ALL PAYMENTS MADE SHALL BE NON-REFUNDABLE AND NON-REVERSIBLE, irrespective of:

  • Change of business decision
  • Project shutdown or direction change
  • Dissatisfaction after start of work
  • Non-usage of delivered solution
  • Delay caused due to client inaction
  • Third-party or internal disputes

 

3. BREACH OF CONTRACT — AUTOMATIC FORFEITURE

If the Client commits a breach of contract, including but not limited to:

  • Failure or delay in payment
  • Submission of false or misleading information
  • Non-cooperation in project execution
  • Unauthorized termination of engagement
  • Violation of NDA / confidentiality obligations
  • Misuse or unlawful usage of delivered output
  • Attempted or initiated chargebacks or disputes

Then:

All amounts paid shall stand ABSOLUTELY & IRREVOCABLY FORFEITED
The Client shall have NO RIGHT to any refund or compensation
The Company may initiate civil and/or criminal action for damages

This clause shall survive termination.

 

4. QUALITY DISPUTE – 3-DAY REPORTING LIMIT

If the Client believes that delivered services materially deviate from the agreed written scope, such complaint must:

  • Be made in writing within THREE (3) DAYS of delivery or milestone completion
  • Include genuine technical evidence

Upon review, Sojaru Corp LLP may at its discretion:

Rectify the issue
Provide clarification
Re-perform the relevant part

However, this shall NOT entitle the Client to a monetary refund.

 

5. STATUTORY EXCEPTION (ONLY IF REQUIRED BY LAW)

Refund shall be provided only if and to the extent mandatorily required under Indian law, and only upon:

  • A binding order passed by a competent Indian court; or
  • A statutory directive issued by a lawful authority.

In such exceptional circumstances, the approved refund shall be processed within seven (7) to ten (10) working daysfrom the date of receipt and verification of the final, legally binding order by the Company’s accounts department.

The refunded amount, if any, shall be credited only to the original mode of payment used by the Client. No interest shall be payable on the refunded amount for the period it was held by the Company.

In the absence of such legally binding direction, NO REFUND shall be processed under any circumstances whatsoever.

 

6. PAYMENT FINALITY

All payments made to Sojaru Corp LLP through:

  • Bank Transfers (NEFT/RTGS/IMPS)
  • UPI / Wallets
  • Debit / Credit Cards
  • Online Payment Gateways

Shall be considered FINAL, CONCLUSIVE AND NON-REVERSIBLE unless otherwise directed by a court of competent jurisdiction.

 

7. INTELLECTUAL PROPERTY OWNERSHIP

a) All tools, frameworks, systems, architectures, methods, source code libraries, concepts and proprietary technologies used or developed by Sojaru Corp LLP shall remain its exclusive intellectual property.

b) Upon full payment, the Client shall be granted a non-exclusive, non-transferable, limited-use licence strictly for internal business operations only.

c) The Client shall not sell, distribute, sublicense, reverse engineer or reproduce any intellectual property of the Company without written permission.

8. CONFIDENTIALITY & NON-DISCLOSURE (NDA)

Both parties agree to keep all proprietary, technical, business and security-related information strictly confidential, including:

  • Source code & designs
  • Network architecture
  • Credentials & access details
  • Vulnerability reports
  • Client data & internal documents

This obligation shall survive for a minimum period of five (5) years after termination.

Any breach shall attract strict legal action.

9. ARBITRATION

All disputes relating to this Agreement shall be resolved under the Arbitration & Conciliation Act, 1996.

  • Sole arbitrator appointed mutually
  • Seat & Venue: Kolkata, West Bengal
  • Language: English
  • Award: Final and binding

 

10. JURISDICTION

Subject to the Arbitration Clause, all legal matters shall be under the exclusive jurisdiction of the courts in Kolkata, West Bengal, India only.

 

11. ACCEPTANCE

By signing below or making any payment to Sojaru Corp LLP, the Client confirms:

Acceptance of the 3-Day cancellation period
Understanding of non-refundable nature
Agreement to forfeiture on breach
Agreement to arbitration & Kolkata jurisdiction
Acceptance of IP & confidentiality terms